I want to make a complaint

STA is committed to providing an efficient and high standard of service to all but are aware that there may be occasions that we do not meet both yours and our expectations.

Everyone has the right to raise a complaint, and has appropriate policies in place which includes:

• The process you need to follow to raise a complaint;
• The appropriate person who this should be directed to;
• The timescales for the complaint to be investigated;
• How and when you will be notified of the outcome.

Please see below links to the appropriate Complaints Policies for various subsidiaries of STA:

• The Swimming Teachers' Association (Charity)
• Safety Training Awards (Awarding Organisation)
• STA Excel (Approved Training Centre)