Orders, Payments and Returns

By default payments are automatically made against orders placed via STA Online. If you have an outstanding invoice or a balance on your account and need to pay off the amount, you can pay using the following methods: By credit/debit card by cont...

Some products available to purchase within STA's Swim Shop are restricted to certain customers. An example of this would be the purchase of a polo t-shirt which has 'Tutor' embroidery. Upon purchasing a product which has restrictions, you may be ...

By default, placing orders via STA Online or STA's Swim-Shop, requires payment by Credit / Debit card. If you are part of an organisation who does not have the capability to pay using this method, and prefers to be invoiced against a purchase order,...

For orders to UK mainlands, delivery costs are based on the net goods order value: Total up to £150.00: £7.50 delivery charge Total over £150.00: £10.00 delivery charge Orders are despatched via DPD or Royal Mail. Please contact STA if you re...

Orders placed via STA's Swim-Shop which include despatchable items support UK addresses only. If you require to place an order for delivery to an address outside of the UK please contact STA who will be able to provide you with bespoke postage c...

If you have received an order which is incorrect or damaged, please contact STA providing full details who will be able to assist in rectifying the discrepancy. STA's Delivery Policy For further information on STA's Delivery Policy please clic...

The majority of orders placed with STA are despatched within 24 hours, by recorded delivery. Depending on the contact information we hold for you, you will receive the following communications keeping you up to date on your delivery: An email from...

STA has a dedicated Refund and Exchanges Policy for products ordered via the STA Swim-Shop. STA Refund and Exchanges Policy For information on whether you are entitled to a refund, click here . If you are eligible for a refund, please cont...